RETURN POLICY
You have 14 days to request a return — and just one window to cancel your order. Here’s exactly how each scenario works, based on what’s happening with your order.
Order Cancellation
If you change your mind before your order ships or enters production, we can cancel it and issue a full refund to your original payment method — as long as the cancellation request is approved.
Once your order has shipped, cancellation is no longer possible. At that point, your options shift to our return process.
Returns Due to Our Error
We cover return shipping — at no cost to you — if your item arrives damaged, is incorrect, or was fulfilled in error (e.g., wrong item, missing pieces, or mismatched description).
No restocking fees apply. Once we receive and inspect the returned item, we’ll approve the return and issue a full refund to your original payment method within 7 days.
Returns You Initiate
You may request a return within 14 days of receiving your order — but only if the item is unused, in its original condition, and packed in its original packaging.
Before sending anything back, contact our support team first. You’ll need:
- A valid proof of purchase (order confirmation or receipt)
- Return instructions and the correct return address — both provided only after you reach out to us
For returns not caused by damage, incorrect items, or fulfillment errors, you’re responsible for return shipping costs.
What Happens After You Return
Once we receive your return, we inspect it against the eligibility criteria. If approved, your refund goes directly to your original payment method — no store credit, gift cards, or vouchers.
Processing takes up to 7 days after approval. How quickly the funds appear in your account depends on your payment provider or financial institution — not on us.
Still Waiting for Your Refund?
If your refund hasn’t shown up yet, follow this sequence:
- Check your bank or payment account records
- Contact your credit card provider
- Reach out to your bank or payment institution
- Email cs@bonvibemart.com — we’ll respond within 24 business hours
Our support team is here to help — just let us know what’s going on, and we’ll get it resolved.