Find answers to common order and delivery situations — sorted by what’s happening with your order.
Track Your Shipment After Dispatch
Check your inbox for the shipping confirmation email — it contains tracking information or a direct link, sent once your order has been dispatched. You’ll need to use the carrier’s own tracking system to monitor delivery progress.
Contact us only if the email hasn’t arrived within 24 hours of dispatch confirmation.
Fix Your Shipping Address Before It Ships
Reach out immediately if your address is incorrect — we can update it only while your order remains unshipped. Once packed or dispatched, no changes are possible.
Contact cs@bonvibemart.com right away with your order number and corrected address.
Report an Incorrect or Faulty Item
If what you received doesn’t match your order or arrives damaged or defective, act within 30 days of delivery. We require:
- Your order number
- The product name or item code
- Clear photos showing the issue
- A brief description of the problem
Contact us within 30 days with photos and your order number.
Stop Order Modifications After Checkout
We process orders rapidly after checkout completion, so changes — including item additions, removals, or quantity updates — are generally not possible afterward. Always verify all details before submitting.
Review your cart and shipping information carefully before finalizing payment.
Return Eligible Items — No Direct Exchanges
Returns are accepted only if items meet all three conditions: (1) original condition, (2) tags attached where applicable, and (3) no visible wear. Clearance items may not qualify for return.
Direct exchanges are not available; approved returns trigger a refund or other remedy in accordance with our
Return Policy.
Initiate your return within the timeframe specified in our Return Policy.
Recover a Missed Discount Code
If you forgot to apply a valid discount code at checkout, submit your request promptly with both your order number and the applicable code. Assistance is subject to review and availability — codes cannot be applied retroactively if expired or excluded from the order.
Email cs@bonvibemart.com with your order number and the code as soon as possible.
Get Notified When Out-of-Stock Items Restock
Some items may return to inventory when stock becomes available again. Restocking is not guaranteed, but we do restock select products based on demand and supply.
Subscribe to restock notifications on the product page to receive an alert when availability resumes.
